Match Me Legal Ltd are a claims management firm that specialise in financial mis-selling and contract breaches. Their business model revolves around the generation of clients wishing to seek possible redress for the number of claim area that Match Me Legal Ltd are able to assist with.
Match Me Legal Ltd generate clientele and complete any initial assessments required to allow the client a clear and concise understanding as to whether they are likely to meet the criteria set by any solicitors Match Me Legal Ltd are contracted with.
Match Me Legal Ltd operates in accordance with the advertising rules/standards that the main regulators set forth, the regulators are but not limited to:
The client journey is explained from the start however at any point the client can request a personalised expected journey should they wish, this will detail the steps we expect their claim/case to take.
Match Me Legal Ltd will conduct checks to ensure that clients seeking assistance in making a claim via any marketing have their information assessed and validated to ensure that:
Once a client has requested assistance their claim will be subject to the above checks upon completion of the checks the client will be provided with a explanation of what steps are due to be taken now.
Upon completion of these assessments if required, an independent expert witness will be instructed to conduct a report.
When the case is ready to be instructed to a solicitor the client will be informed that an external firm has been put forward and it is in our understanding this would be best for that client. The client would then be required to move forward with that firm and Match Me Legal Ltd responsibilities would be limited from that point.
Should a client be unhappy with any of our marketing materials or advertising they are requested to make a complaint to our marketing division:
Match Me Legal Ltd
39 Speakers House, Deansgate, Manchester, M3 2BA
Or by email to complaints@matchmelegal.com
The client should expect an acknowledgment of complaint within 72 hours with an expected complaint conclusion timeframe of within 8 weeks, at week 4 the client should expect an update as to where the investigations are up to.
If you are unhappy with the outcome of our investigation you may take up your complaint with the Financial Ombudsman, at the conclusion of our consideration of your complaint. The Ombudsman is not able to consider your complaint until it has first been investigated by Match Me Legal Ltd. Please note that the Financial Ombudsman has a twelve-month time limit from the date of the act or omission about which you are complaining within which to make your complaint. You can write to the Financial Ombudsman at:Exchange Tower
Harbour Exchange
London
E14 9SR
Telephone number: 0800 023 4567